Frequently Asked Questions
Q: Do any of your products contain THC?
A: No, none of our products contain any traces of THC.
Q: How long does Shipping take?
A: Shipping will take between 3-5 business days (excludes weekends) once your payment has reached us. Please note that this can take up to 2 business days for the payment to reach. Shipping is a flat rate of $10 for an express post with post orders with Australia Post. If you have any issues with your order please email email@example.com
Q: Do you have a Rewards program?
A: Yes! You can sign up once you create a login and become a customer. You will see the prompts to join bottom left-hand corner of the website.
Q: Do you offer any reduction in product prices or shipping?
A: Every new customer is entitled to have $10 off their first order. Please use code 104U at checkout. Please note this will not come off automatically so you will need to enter it in.
Q: Where do you source your ingredients and products?
A: All of the ingredients used in our products are sourced within Australia from other Australian businesses. They are all-natural or organic and we highly pride ourselves on supporting other Australian businesses.
Q: Do you offer lab testing results?
A: No, but you can email firstname.lastname@example.org for further information on the oil used in our handmade products. The oil is produced and grown in Australia on a biodynamic farm.
Q: Will you be stocking stronger oil in the near future?
A: At this stage no, we are solely a handmade product-based small business. If you would like information on where to source oils please send an email to email@example.com or use the chatbox on our website.
Q: Which payment methods are available?
A: Direct bank transfer and credit/debit card checkout is available. We are looking at other alternate payment methods like open pay and after pay.
Q: How can I contact The Canna Lady?
A: Via the contact page, email or social media.
Email- firstname.lastname@example.org IG @thecannalady_