Q: Do any of your products contain THC?

A: No, none of our products contain any traces of THC.


Q: How long does Shipping take?

A: Shipping will take between 3-5 business days (excludes weekends) once your payment has reached us. Please note that this can take up to 2 business days for the payment to reach. Shipping is a flat rate of $10 for an express post with post orders with Australia Post. If you have any issues with your order please email thecannalady@outlook.com


Q: Do you have a Rewards program?

A:  Yes! You can sign up once you create a login and become a customer. You will see the prompts to join bottom left-hand corner of the website. 


Q: Do you offer any reduction in product prices or shipping?

A: Every new customer is entitled to have $10 off their first order. Please use code 104U at checkout. Please note this will not come off automatically so you will need to enter it in.


Q: Where do you source your ingredients and products?

A: All of the ingredients used in our products are sourced within Australia from other Australian businesses. They are all-natural or organic and we highly pride ourselves on supporting other Australian businesses. 


Q: Do you offer lab testing results?

A: No, but you can email thecannalady@outlook.com for further information on the oil used in our handmade products. The oil is produced and grown in Australia on a biodynamic farm. 


Q: Will you be stocking stronger oil in the near future?

A: At this stage no, we are solely a handmade product-based small business. If you would like information on where to source oils please send an email to thecannalady@outlook.com or use the chatbox on our website. 


Q: Which payment methods are available?

A: Direct bank transfer and credit/debit card checkout is available. We are looking at other alternate payment methods like open pay and after pay.  


Q: How can I contact The Canna Lady?

A: Via the contact page, email or social media.

Email- thecannalady@outlook.com IG @thecannalady_